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Orgo-Life the new way to the future Advertising by AdpathwayMUMBAI: IndiGo has processed refunds totalling Rs 610 crore so far against cancelled or severely delayed flights, and delivered 3,000 pieces of baggage to passengers across the country as of Saturday, the government said on Sunday.
It also said the aviation network is moving swiftly towards full normalcy, and all corrective measures will remain in place until operations stabilise entirely.
On Saturday, the government had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, and ensure baggage separated from travellers are delivered in the next two days.
Further, the civil aviation ministry said the airline should ensure that baggage separated from passengers due to flight cancellations or delays should be traced and delivered to them in the next 48 hours.
"IndiGo has so far processed refunds totalling Rs 610 crore. No additional fees are permitted for rescheduling travel impacted by cancellations. Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience," the aviation ministry said in a release.


6 months ago
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